FAQ

ABOUT IMPACTHOR


What is ImpacThor?

ImpacThor is an activation platform that makes giving back fun, consistent and sustainable. Every single action you take here makes a huge difference in the work of non-profits in Malaysia.

By innovatively connecting non-profits, companies and the general public, we can together strengthen our existing ecosystem to make social impact consistent and sustainable. For example. when you choose to take action on our platform, not only do you get the chance to redeem for exclusive deals, but you also provide non-profits with the much needed assistance and inspire others to give back as well.

ImpacThor was created to celebrate the people who make their communities stronger. If making a lasting impact in people’s lives is important to you, we are here with you.


How does ImpacThor work?

ImpacThor connects you with meaningful causes that you care about.

Browse through the various activities organised by non-profits nearby you and opt to join in by booking your slot through the platform. You can also conveniently track your activities, points and rewards.

When you successfully complete a doing good activity, you will be awarded with ImpacThor Points. Use these points to redeem for exclusive deals, or simply donate it back to the non-profits of your choice (coming soon).


How are non-profits selected?

A non-profit or an organisation has to be registered in Malaysia and must address issues in support of the public good.


What do businesses get out of joining ImpacThor?

Our corporate partners are companies who give back to society by sponsoring their products and services, which are then redeemed by volunteers who have contributed positively to non-profits and their community at large. It is one of the creative ways for businesses to embark on, or strengthen their Corporate Social Responsibility (CSR).


JOIN THE IMPACTHOR COMMUNITY


How can I become a member?

You can become a part of ImpacThor’s doing good ecosystem by clicking “Register” on the top right corner of the website. It only takes seconds!


What kind of members are you looking for?

Whether you are a student, professional or retiree, ImpacThor is for everyone who wants to make a difference in the lives of others.


BOOKINGS, CANCELLATIONS & REBOOKINGS


Is there a limit to the number of volunteering bookings I can make?

We encourage individuals to volunteer as often as they can, so no, there is no limit to this! However, as a booking represents a commitment or promise to the non-profit, please ensure that you are able to make it.


Something came up. How do I cancel my booking?

If you are unable to complete your volunteering shift, we would greatly appreciate you taking the time to cancel your booking. To do this, log into your account, go to your profile/dashboard and navigate to "Your Volunteering Bookings" page. Go to "Status" and change it to "Cancelled".


Looks like my schedule freed up again. Can I rebook the session I cancelled?

Most definitely! But only if there are spaces left. To rebook, log into your account, visit your profile/dashboard, and navigate to "Your Volunteering Bookings" page. Go to "Status" and change it back to "Booked".


POINTS & REWARDS REDEMPTION


What are ImpacThor Points?

ImpacThor Points are the points that are issued to each individual user for the various doing good activities that they have completed through the platform. These points can be used to redeem for exclusive rewards sponsored by our partner companies.

It is a token of appreciation and our way of saying Thank You for your amazing contribution.


How do I collect points?

Collect points every time you volunteer for a cause on the “Volunteering Opportunities” page. The more hours you volunteer, the more points you get!


Apart from volunteering, are there other ways I can contribute and get points?

In our initial phase, we will be starting with volunteering as our pilot doing good activity. Other activities are in the pipeline and will be launched in due course.


How are points calculated?

Points awarded are calculated based on the number of hours one has spent volunteering. One hour is the equivalent of 20 points.

As punctuality is important, full points will only be awarded if you completed the task as required by the non-profit, which includes being on time. This ensures that there is minimal interference with any events or activities! You will only receive 50% of points if you were late by 15 minutes or more, and/or if you left the event early by 15 minutes or more. Zero points will be given if there is no show.


Is there an expiration date for the points I have collected?

No, all ImpacThor Points are evergreen and will never expire as long as you remain as a user on our platform.


I don’t see any rewards that I can redeem my points for. What’s going on?

We are launching our products and services in phases. Keep volunteering and collecting ImpacThor Points as we work hard to bring you great brands for your enjoyment.


CONTACT


How can I get in touch with ImpacThor customer care?

You can contact our team at hello@impacthor.com from Monday to Friday 9.00-18.00 and we will respond to your queries as soonest as possible.